Vanliga Frågor

 

What is the delivery time of my order?

When you place an order with Zeyora, the delivery time may be a bit different from what you’re used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and transport costs. This allows us to offer our products at very competitive prices. The average delivery time is 5 to 10 business days (Mon–Fri, excluding holidays).

 

What should I do if I haven’t received my order yet?

Due to the high demand for our products, it’s possible that your order arrives a little later than expected. We kindly ask for your understanding. If this period has passed and you still haven’t received anything, please send an email to support@zeyora.store. We will then look into what is going on with your package.

 

I want to exchange/return my order, how do I do this?

To start a return, simply contact our customer service at support@zeyora.store. Please include your name, order number (e.g. #0000) as shown in your confirmation email, and the reason for the return. We will then provide you with the return address and confirm your return. After that, you can send the product back to us using a carrier of your choice.

 

What are the costs of returns?

Unfortunately, returns are at your own expense. The costs will depend on the carrier you choose. Please check the website of the carrier you want to use for more information about their pricing.

 

What are the conditions for returning my product(s)?

You always have a 14-day return period. The return period starts on the day you receive the item. There are, however, a few conditions for returns. You can only return the item if:

• The return period has not yet expired;

• The product is in its original packaging and all labels are still attached;

• The product has not been used.

 

Which payment methods can I use?

We accept payments via PayPal, credit card, and Klarna. If you’re not sure whether your payment method is accepted, simply follow the steps on the payment page to view all available options. All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

 

What if I haven’t received an order confirmation email?

That shouldn’t happen. Please send an email with your full name and email address to support@zeyora.store. We’ll help you as soon as possible.

Can I cancel my order?

Do you want to cancel your order for any reason? Please send an email to support@zeyora.store. as soon as possible. Include your name, order number (e.g. #0000) from your confirmation email, and the reason why you would like to cancel the order.